
pretty + clean
Help + FAQ's
From fragrance details to shipping and our workshops, we’ve got answers to all kinds of questions. If you can’t find what you’re looking for below, feel free to reach out to us at hello@bellsboxcollective.com
Product FAQ's
How do I burn candles safely?
We are sticklers for some good candle ediqutte + care!
- Never leave a burning candle unattended. Keep lit candle in sight at all times!
- Never burn a candle on or near anything that might catch fire, like loose papers, fabric, bedding, books, drapes, decorations, etc. Play it safe and give your candle nice clear area to sit on.
- Keep lit candles away from drafts--open windows, air conditioners, vents, fans, etc.
- Keep candles out of the reach of children and pets.
- Extinguish the flame if it becomes too high or flickers repeatedly. Trim the wick and check for drafts before re-lighting.
- Always blow out your candle before you doze off to sleep!
- If you’ve created a large wax pool during your burn, blow it out gently to avoid wax splattering.
Are your candles clean?
Our candles are made up of the cleanest ingredients on the market. From our 100% US grown soy wax, to fragrances free from carcinogens, reproductive toxins, + other potentially hazardous chemicals, to our crackling wooden wicks, our candles are designed to ensure that you are burning safe candles in your home. Oh, + did we mention that our containers are chosen to be decor so that you can reuse them?! And we never test on our animal friends! Yep! Our candles are pretty + clean!
We work with the top global fragrance houses to develop and manufacture our scents, which contain both naturally-harvested and safe-synthetic ingredients. All of our fragrances are naturally paraben and phthalate-free, and we follow strict international safety standards and rigorous testing set by IFRA. We are Cruelty-free and formulated without: Sulfates SLS and SLES, parabens , formaldehydes, formaldehyde-releasing agents, phthalates, mineral oil, retinyl palmitate, oxybenzone, coal tar, hydroquinone, triclosan, triclocarban, PTFE/PFOA, styrene, polyacrylamide/acrylamide, acetaldehyde, acetonitrile, methylene chloride, animal fats, oils, and musks, benzalkonium chloride, toluene, resorcinol, acetone, butoxyethanol, ethylenediaminetetraacetic acid, methyl cellosolve, methylisothiazolinone/ methylchloroisothiazolinone, mercury and mercury compounds (thimerosal), bisphenol A(BPA).
What are your expert candle burning tips?!?
- Make sure your first light liquefies the entire top layer of wax. Otherwise, you’ll be left with a “memory ring,” which causes the wax to tunnel rather than melt evenly.
- Wooden Wicks are happiest when at a very short (1/4 of an inch) height. After your first burn, trim the wick to the right length, ensuring a steady, ash-free flame.
- We recommend burning for no more than four hours at a time. And, when you get towards the end don’t burn all the way down: swap your candle for a new one when ½ inch of wax remains.
- Reuse your pretty containers! We choose our containers to be more than a candle...we want them to be pretty decor in your home. We’ve used our containers to hold pencils, makeup brushes, hair things or what have you. You’ll want to remove the remaining wax by either placing the candle in your freezer for a few hours or pouring hot water onto the left over wax and wiping it clean.
How long can i expect my candle to burn?
Because we use the cleanest products, you can expect longer burn time than other candles! For each ounce that is in your candle, you can expect to have 7-9 hours per ounce of burn time! Whoohoo!!
How strong are your scents?
We like to go big or go home....so our candles are designed to be strong in scent....but not overpowering. You know, like that friend that always smells great!
What if something happens to my candle?
We know things happen! If for some reason you have issues with your candle in the first 20 days after purchase, we will happily give you a full refund or repour your candle for you! Please note, we work hard during our classes to create a custom scent for you based off of your preferences. For that reason, we do not accept returns due to scent preferences after they have left our studio.
Workshop FAQ's
How many people can I have at a private workshop?
Our workshop space can accomodate up to 24 people in the studio at one time!
How much does it cost to pour candles with you?
Our workshop candle prices start at $40. This includes a seat at the table and everything you need to make your custom candle. We do have larger and more specialty containers available for purchase. With over 80+ containers, we have options for every decor style + budget.
Can we bring food and drink to our workshops?
Of course! You may bring in food + drink of your choice to our space. Please note that by bringing your own alcohol, you are assuming all alcohol related responsibility, both during your class and when your guests leave. We do ask that you clean up after yourself...Bagging any trash and removing this after your class.
When can we pick up our candles?
Candles poured during our workshops are available to pick up the next open business day. Our hours are Wednesdays through Saturdays 11-2pm.
What if something happens to my candle?
We know things happen! If for some reason you have issues with your candle in the first 20 days after purchase, we will happily give you a full refund or repour your candle for you! Please note, we work hard during our classes to create a custom scent for you based off of your preferences. For that reason, we do not accept returns due to scent preferences after they have left our studio.
I booked a workshop but now I need to cancel.
We’re sorry to have missed you! If you notify us with 48 hours + we will gladly offer your reservation fee towards another class date or a credit to shop our store! If 48 hours notice is not given for cancelation, unfortunately, we will not be able to give you credit. We are a small business and our classes require advance set up and supplies to make sure your event is amazing! Plus when our calendar is booked, others cannot secure a spot. Which in small business land costs staff, supplies, + money to accomplish! We hope you understand!
Order + Shipping + Returns FAQ's
How can i update my order?
Please email us athello@bellsboxcollective.com as soon as possible if you would like to cancel or change your order. We’ll do our best to process your request.
How do I go about placing a large order of 10+ candles?
Shoot us an email athello@bellsboxcollective.com and we'll go from there! If you are looking to have a candle branded for your event or business, checkout our Private White Label Candles!
When will my credit card be charged?
Your card is charged when you place your order!
What type of payment do you accept?
We accept Apple Pay, Shop, Paypal, Visa, MasterCard, Amex credit cards or debit cards.
What is your return policy?
All returns must be processed within 30 days of receiving the order. Please email hello@bellsboxcollective.com with your order number (found on your order confirmation email) to initiate a return or exchange.
How long does it take to process a return?
Please allow 5-7 business days for your refund to process after we receive your return.
What happens if I dont like the scent I ordered?
If you the scent is not what you expected or you do not enjoy the scent for any reason, please email us at hello@bellsboxcollective.com and we will process an exchange. We want you to be happy and satisfied with your Bells Box Collective purchase! Final sale or custom made items may not be returned. Final Sale is marked in the items title.